-
In order to subscribe to the Service, you must
have at least one account ("Account") with us. Online Services and each of
your accounts are also governed by the
applicable disclosures, rates, and fee schedules
provided by PBK Bank. You are responsible for
paying any fees associated with PBK Bank Online
Services and bill payment as well as any
additional fees that may be assessed by your
Internet Service Provider and for any telephone
charges or fees incurred by accessing PBK Bank
Online Services.
-
Your initial use of PBK Bank Online Services
constitutes your acceptance and agreement to be
bound by all of the terms and conditions of this
agreement, by the disclosures, rates, and fee
schedules applicable to your accounts, and
acknowledges your receipt and understanding of
this agreement. PBK Bank is entitled to act on
instructions received through PBK Bank Online
Services under your password. However, do not,
under any circumstances, disclose your password
by telephone or to anyone claiming to represent
PBK Bank; PBK Bank's employees do not need and
should not ask for your password. You are liable
for all transactions made or authorized using
your password. PBK Bank has no responsibility
for establishing the identity of any person
using your password. If, despite PBK Bank's
advice, you give your password to anyone, you do
so at your own risk since anyone to whom you
give your PBK Bank Online Services password or
other means of access will have full access to
your accounts even if you attempt to limit that
person's authority. You must notify PBK Bank
that your password has been lost, stolen, or
otherwise compromised and should not be honored
and must be disabled.
You hereby release PBK Bank from any liability and
agree not to make any claim or bring any action
against us for honoring or allowing any actions or
transactions where you have authorized the person
performing the action or transaction to use your
account(s) and/or you have given your password to
such person, or, in the case of a jointly held
account such person is one of the owners of the
account. A person who has been furnished your
password is considered an authorized user, unless
you have notified the bank that activity by that
person is no longer allowed. You agree to indemnify
PBK Bank and hold it harmless from and against any
and all liability (including but not limited to
reasonable attorney fees) arising from any such
claims or actions. There are two ways for joint
accountholders to enroll for PBK Bank Online
Services.
-
Both
account holders may enroll separately and
each will have his/her own password, and
his/her own separate PBK Bank Online
Services Agreement. Each such joint account
holder is subject to separate PBK Bank
Online Services service fees as applicable.
-
Alternatively, one holder of a joint account
can enroll for PBK Bank Online Services with
one password issued and be subject to fees
for one person.
-
Federal regulations limit the number of certain
types of transfers from savings and money market
deposit accounts. You are limited to six
pre-authorized electronic fund transfers and
telephone transfers, including bill payment
transactions, checks and point-of-sale
transactions, per month. Of these six
transactions, you are limited to no more than
three transactions per month by check or
point-of-sale. Each fund transfer or bill
payment through the service from your savings or
money market deposit account is counted as one
of the six transfers you are permitted each
month. However, payments to your loan accounts
with us are not counted toward this limit for
savings and money market deposit accounts. Your
ability to transfer funds from certain accounts
is also subject to the Account Agreements. You
should refer to these agreements for legal
restrictions and service charges applicable for
excessive withdrawals and transfers.
-
-
You may
transfer up to your available balance daily.
-
Bill
payments must be between $1.00 and
$10,000.00
-
You may use your Password to
access your account(s) to:
-
Transfer
funds between your checking and/or savings
accounts whenever you request.
-
Pay bills
directly from your checking account in the
amounts and on the days you request.
-
Transfer
funds from your checking or savings account(s)
to your loan account(s).
-
Transfer
Cutoff Times. Single time, also know as,
Quick Transfers are cutoff at 5 pm Central time,
so any transfers done after this time will not
post until the next business day. Scheduled
Recurring Transfers are processed at 5 a.m.
Pacific Standard Time.
-
If we do not complete a transfer to or from your
account on time or in the correct amount
according to our agreement with you, we will be
liable for your losses or damages.
-
There are some exceptions to the Bank's
liability for processing transactions on the
account(s). We will not be liable, for instance:
-
if,
through no fault of ours, you do not have
enough money in your account to make the
transfer;
-
if the
transfer would go over the credit limit on
your overdraft line;
-
if the
funds in your account were attached or the
transfer cannot be made because of legal
restrictions affecting your account;
-
if a
Scheduled Recurring Transfer is entered
after 5 am Pacific Standard Time or a Quick
Transfers is entered after 5 pm Central time;
-
if any
system or any software was not working
properly and you knew about the breakdown
when you started the transfer;
-
if
circumstances beyond our control (such as
interruption of telephone service or
telecommunication facilities, or natural
disaster such as a fire or flood) prevent
the transfer, despite reasonable precautions
that we have taken;
-
if you
have not provided us with complete and
correct transfer or payment information,
including without limitation, the name,
address, account number and payment amount
for the payee on a bill payment;
-
if you
have not properly followed the instructions
for using the service or any software;
-
if your
operating system or software was not
properly installed or functioning properly;
or
-
if you are
unable to access your account or the service
due to internet facility or service provider
delays or other problems.
-
There may
be other exceptions stated in our agreement
with you. The bank's sole responsibility for
an error in a fund transfer or bill payment
will be to correct the error, but in no case
shall the bank be liable for any indirect,
punitive, special, incidental or
consequential damages (even if you have
informed us of the possibility of such
damages). In states which do not allow the
exclusion or limitation of liability for
indirect, punitive, special, incidental or
consequential damages, the bank's liability
is limited to the extent permitted by
Applicable Law (as defined below). Our
service providers are independent
contractors and not our agents. To the
extent permitted by Applicable Law, we will
not be responsible for any error, damage or
other loss caused by any service provider.
-
Bill
Payment Service is FREE.
-
Bill
Payment Service is completely FREE!
-
We will disclose information
to third parties about your account or the
transfers you make:
-
Where it
is necessary for completing the transfers.
-
In order
to verify the existence and condition of
your account for a third party, such as a
credit bureau or merchant.
-
In order
to comply with government agency or court
orders.
-
If you
give us your written permission.
-
The service will be accessible 24 hours a day,
seven days a week. The service may be
inaccessible for a reasonable period on a daily
basis for system maintenance. We shall not be
liable under this agreement for failure to
provide access. Your access to the service shall
be determined in the sole discretion of the
Bank. Subject to applicable law, the bank
reserves the right to modify, suspend, or
terminate access to the service at any time and
for any reason without notice or refund of
previously incurred fees.
-
As an additional safeguard, if your account
becomes inactive for more than 180 days, we
reserve the right to terminate your Internet
Banking Services.
-
PBK Bank has the right to modify
or terminate this agreement at any time. We will
comply with any notice requirements under
applicable law for such changes or termination.
If we terminate this agreement, no further PBK
Bank Online Services transfers or bill payments
will be made, including but not limited to any
payments or transfers scheduled in advance or
any pre-authorized recurring payments or
transfers. If we modify this agreement, your
continued use of PBK Bank Online Services will
constitute your acceptance of such changes in
each instance.
-
-
You may also use the service to pay bills if
you choose the Bill Payment Service. Unless
the context clearly requires otherwise, all
references to the "Service" herein also
refer to the Bill Payment Service as long as
you subscribe to the Bill Payment Service.
With the Bill Payment Service, you may: (i)
make current, future, or recurring payments
to certain companies or individuals you
select; and (ii) make current, future, or
recurring payments directly to your loan or
credit accounts with us. You may make bill
payments in any amount greater than or equal
to $1.00 and less than $10,000. Bill
payments may not be made to pay taxes or
child support, maintenance, alimony, or other
court-ordered obligations.
-
When you sign up for the Bill Payment
Service, you must designate a checking
account with us as the account from which
bill payments should be made (the "Payment
Account").
-
You may designate payees through the Bill
Payment Service (each, a "Payee"). You must
provide sufficient information about each
Payee as requested from time to time to
properly direct a payment to that Payee and
permit the Payee to identify the correct
account to credit with your payment. This
information may include, without limitation,
the name and address of the Payee and your
Payee account number. The Payee must have a
United States payment
address that can be verified in the ordinary
course of business. Occasionally, a Payee may
choose not to participate in the Bill
Payment Service or may require additional
information before accepting payments. While
we work with these Payees to encourage them
to accept an electronic or check bill
payment through the Bill Payment Service,
the Payee may not accept such bill payments
or may not be able to process bill payments
in a timely manner. In that event, we may
decline to make future payments to this
Payee and a notice will be sent to you.
-
When you schedule a bill payment using the
Bill Payment Service, you authorize us to
follow the payment instructions and transfer
funds from your Payment Account with us to
the Payee. We may refuse to act on your
instruction if sufficient funds, including
funds available under any overdraft plan,
are not available in your Payment Account on
the date you want us to process your payment
(the "Transaction Date"). We reserve the
right to refuse to make any bill payment.
-
The date that you request a bill payment is
the "Initiation Date". The date that an
electronic fund transfer is made from the
Payment Account or a check is drawn on the
Payment Account to make the bill payment is
the "Transaction Date".
-
You may schedule the Transaction Date of
a bill payment to be the first Business
Day after the Initiation Date by
designating the bill payment as a "Today
Payment". You must have sufficient
available funds in the Payment Account
on the Initiation Date. Today Payments
may be changed or canceled only during
the course of the online session during
which the bill payment is requested.
-
You may schedule the transaction date of
a bill payment to be a future date
within 365 days of the initiation date
by designating the bill payment as a
"Future Payment". You must have
sufficient available funds in the
payment account as of the business day
immediately preceding the transaction
date. Future payments may be changed or
canceled online until 11:00 p.m. central time of the
business day before the transaction
date.
-
You may schedule a bill payment to be
automatically initiated in a fixed
amount on the same transaction date
every month by designating the bill
payment as a "Recurring Payment". The
date on which a bill payment is
scheduled to be initiated is referred to
below as the "Recurring Payment Date".
If the recurring payment date is a date
that does not exist in a certain month,
the bill payment will be initiated on
the last business day of the month. For
example, if you schedule a bill payment
for the 30th of each month, the bill
payment for the month of February will
be initiated on or before the 28th of
February. If the recurring payment date
falls on a day other than a business day
in any month, the bill payment will be
initiated on the next business day. For
example, if you schedule a check to be
issued on the 15th of each month, and
the 15th is a Saturday or Sunday of that
month, a check will be issued on the
first business day after the 15th. Thus,
the actual transaction date for any
month may not be the recurring payment
date. recurring payments may be changed
or canceled online until
11:00 p.m.
central time of the business day before
the transaction date.
-
We deduct the amount of the bill payment
from your payment account on the
transaction date. If the transaction
date that you schedule is not a business
day, the actual transaction date will be
the next business day. To ensure that
your bill payments arrive on time, you
must schedule the transaction date for
each bill payment to be at least ten
business days before the payment due
date, not including any applicable grace
period. This generally allows sufficient
time for the payee to receive and post
your bill payment. We are not
responsible for postal delays or
processing delays by the payee. Payments
made through the bill payment service
are assigned a unique confirmation
reference number. This number appears on
your monthly statement for your payment
account. You may review payments on our
website.
-
We process payment instructions only if
there are sufficient funds available in
your payment account on the transaction
date. If sufficient funds are not
available in your payment account on the
transaction date, the bill payment will
be canceled and the bill payment service
will be blocked. You agree to pay a
service fee of $30 and that the fee will
be automatically debited to your payment
account. A written or electronic notice
of any canceled bill payment will be
sent to you. No further bill payments
will be processed until sufficient funds
are available in the payment account.
-
You authorize us to make the bill
payments you request through the bill
payment service in any one of the
following ways. Bill payments may be
sent through an electronic transmission
to the payee. Payees that receive
electronic delivery will receive your
payment information, including your
account number, through a computer link.
Payments made electronically are
generally received and credited by most
payees within three to four business
days. Bill payments may be made by a
check mailed to the payee. When more
than one customer schedules a payment to
the same payee on the same date (which
frequently happens), a consolidated
check may be issued to the payee with an
accompanying paper list of each customer
by name, each account number to be
credited, and the amount of each
payment. All checks are sent through the
United States
mail. Payments made with a check are
generally received and credited by most
payees within ten business days.
-
If you have told us in advance to make
recurring payments out of your payment
account, you can stop or change any of
these bill payments. To stop or change a
Recurring Payment, call 1-800-825-4321,
or write M & I Data Services,
P.O. Box 3252
,Milwaukee, WI 53201-3252, in
time for your request to be received
three (3) business days or more before
the scheduled transaction date or
recurring payment date of the bill
payment. If you call, you may also be
required to put your request in writing
and get it to the above address within
fourteen (14) days after you call. For
business service, stop payment orders
must be in writing on your letterhead
stationery signed by a designated user.
A stop payment may be placed on an item
sent by check up to five (5) business
days after the transaction date.
-
-
- Tell us at once if you believe your password
has been lost or stolen. Telephoning is the best
way of keeping your possible losses down. You
could lose all the money in your account (plus
your maximum overdraft line of credit). If you
tell us within 2 business days, you can lose no
more than $50 if someone used your Password
without your permission. If you do NOT tell us
within 2 business days after you learn of the
theft of your Password, and we can prove we
could have stopped someone from using your
Password without your permission if you had told
us, you could lose as much as $500. Also, if
your statement shows transfers that you did not
make, tell us at once. If you do not tell us
within 60 days after the statement was mailed to
you, you may not get back any money you lost
after the 60 days if we can prove that we could
have stopped someone from taking the money if
you had told us in time. If a good reason kept
you from telling us, we will extend the time
period.
-
You should notify us immediately if you
believe any of your passwords have been lost or
stolen or that someone has transferred or may
transfer money from your account without your
permission.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions About
Your Fund Transfers and Bill Payments
Internet Banking Service
Call (606) 365-7098
or write to PBK Bank,
Attn: Internet Banking
120 Frontier Blvd
P.O. Box 366
Stanford KY 40484
Bill Payment Service
Call 1-800-823-7555 or write to:
M & I Data Services
P.O. Box 3252
Milwaukee, WI 53201-3252
As soon as you can
if you think your statement is wrong or if you need
more information about a fund transfer or bill
payment listed on the statement. We must hear from
you no later than 60 days after we sent the FIRST
statement on which the problem or error appeared.
-
Tell us your
name and account number.
-
Describe the
error or the fund transfer or bill payment you
are unsure about, and explain as clearly as you
can why you believe it is an error or why you
need more information.
-
Tell us the
dollar amount of the suspected error.
If you tell us
orally, we may require that you send us your
complaint or question in writing within ten (10)
business days.
We will determine
whether an error occurred within ten (10) business
days after we hear from you and will correct any
error promptly. If we need more time, however, we
may take up to 45 days to investigate your complaint
or question. If we decide to do this, we will credit
your account within ten (10) business days for the
amount you think is in error, so that you will have
the use of the money during the time it takes us to
complete our investigation. If we ask you to put
your complaint or question in writing and we do not
receive it within ten (10) business days, we may not
credit your account.
We will tell you
the results within three (3) business days after
completing our investigation. If we decide that
there was no error, we will send you a written
explanation within three (3) business days after we
finish our investigation. You may ask for copies of
the documents that we used in our investigation. |